"Just to say I received my order in super quick time - the boots are perfect. Would happily deal with your company again. This is a great example of how a company should be run. Thanks. Satisfied Customer".
"Just to thank you for your professionalism and speed - the shipment arrived in Croatia for 4 days! I will recommend you to all my friends. Best regards from Croatia!"
"Just want to say how impressed I was with the fast delivery. The product is excellent, thank you".
"The order arrived yesterday and the trousers are perfect – thank you for your service. Once again using Cozy Mole has been a delightful experience".
"I Would just like to thank everyone at cozymole.co.uk for the speedy delivery of the boots that I ordered and was amazed that they arrived the next day. Contratulations for an impeccable service and will be highly recommending your website to others and indeed will be using you again. My seven year old managed to climb Ben Nevis that weekend to raise money for the charity and his old boots were too small so you helped save the day. Many thanks again, Well Done".
"Order placed at 1507 yesterday. Delivered at 0738 this morning on the South Coast, all present and correct. This is superb service and I thank and congratulate you for your high standards".
"Just wanted to say a huge thanks - never had such speedy and efficient delivery and such a lovely product as well. Thank you very much".
"We spoke on the phone regarding the Traveller S2 carrier and accessories, and we received it on the Friday as promised with no problems. We're now down in Cornwall having a great time, which is made so much easier with the carrier and our Son loves it. I will definitely recommend your site to others as your Customer Service, Delivery, and Prices are excellent. Thank you".
"Swimsuit arrived safely, Thank you very much for the speedy service. Have given you a good review!"
"Just wanted to contact you to say a big THANK-YOU. What excellent service. I ordered a pair of walking shoes for my son on Monday evening and they arrived on Weds morning. Great packaging. The shoes look great and fit well. I will most certainly use CozyMole again. A very satistied customer".
"Just a quick note to say that the Boys waterproof jacket 9-10 yrs, arrived today. It is a perfect fit! I sent the 7-8yr jacket back to you by first class recorded mail yesterday so this should be with you on Monday. Thank you for the exceptional service you have given me; I really appreciate you sending the jacket to me so promptly, especially as the good old English summer seems to have really kicked in!!"
"Wow! Ordered late yesterday afternoon and my son's 'fastskins' arrived at lunchtime today. Will definitely recommend you to friends at the swimming club and check out your site in the future. Thanks for such good service".
"We've just received the foogo sippy cup and it really is the bees knees! At first glance you think its going to be heavy and bulky it is anything but, its light and it has a superb soft rubber spout. Our 16 month old has just launched it across the room and the lid hasn't popped off or the spout leaked – all in all they are terrific and I wouldn't have even known about them had it not been for your wonderful site! No toddler should be without one. BPA issues aside its a smart move by Thermos in design alone, worth every penny! So impressed I've just ordered the Foogo food flask as well".
"Thank you for your extremely quick and efficient service. The boots arrived the very next day and they're great!"
"Hi. The order has arrived safe and well and I'm very happy with it. Thank you".
"I would just like to thank you for a wonderful service. I ordered the boots online at 4.30pm yesterday and they have just been delivered to my home at 11am today. Thank you again for an efficient service".
"Have just received my order. Very impressed with your service. Will tell all my walking friends, of whom I have many, about you. Thank you".
"Thank you for such a speedy service and delivery. Item arrived this morning after ordering yesterday. Couldn't ask for better service".
"Hello, I'm very happy with our deal. Order Thursday and delivery the following Monday morning in Belgium. It's very fast and serious".
"Hello! I have just received my order. It looks nice. Thank you for the really fast delivery!".
"It's been a pleasure ordering from you - and will certainly be in touch in the future".
"The backpack is absolutely super and I'm already loving the freedom of not having to push a buggy round town".
"We received the suit yesterday, it's fantastic, a little big but with room to grow into! Thank you very much indeed for all your help".
"I ordered two pairs of kids boots on Monday at lunchtime. They arrived Tuesday morning! Brilliant! Thanks".
"We received the boots today they are really lovely and we are very impressed with the speedy delivery, Many thanks".
"We've received the child carrier and we're very happy with it especially our little baby girl. We would like to thank you for your excellent service".
"I would like to congratulate you on the staggeringly good service on our order. Ordered on Sunday afternoon, and arrived this morning (Tuesday), before I was out of bed, would be good at any time, but less than 2 weeks to Xmas, this is exceptional. Well done and many thanks".
"Fantastic Service, that is all I can say. Thank you very much indeed, an excellent company providing a brilliant service".
"Thank you for your very impressive service level regarding the exchange of my daughters boots for ones of bigger size. We shall certainly be buying from you again, with confidence!"
"Just wanted to thank you for my delivery of my daughters Columbia ski suit and boots with matching hat set. Very impressed with your service".
"I just wanted to write to say how impressed I am with your service. My boots arrived the next day having been ordered in the afternoon. It was an absolute pleasure to buy from you with no difficulties at any point in the process! Thank-you, and I'll definitely use your website the next time I need outdoor things for my family!"
"I am most impressed with the level of good service I received from your company. The boots I ordered were a real bargain, and receiving them so quickly made it all the better! What impressed me the most was the personal note from yourself, letting me know that my £3.95 p+p had been refunded due to it been sent via normal post! Thank you so much for your honesty and professionalism! [Customer is in Scottish Highlands but goods sent Royal Mail so no surcharge]. I cannot wait to make use of your services in the future. Cozy Mole gets my vote every time!"
"Many, many thanks for your fantastic delivery and great service. The next size jacket arrived thsi morning before 9am and is a good fit".
"Hello Just received my HI-TEC St Moritz today and wanted to say I am really pleased and they fit size wise just like my other HI-TEC walking boots. Thanks".
"Thanks very much, the boots fit fine".
"Please can I tell you how impressed I am with your service. I looked for this item several times and yours was the most competitive. It arrived next day and I am so pleased with it. Your service is fantastic and I will be recommending you and the warm in one suit to all my friends. Thank you once again".
"Just to let you know booties were received this morning as were the suits on Friday. Thanks ever so much for your efforts, its great to be on the receiving end of some great customer service".
"I placed the order late yesterday afternoon and it was with me early this morning - I was amazed. All the items are perfect and I am delighted with them. I would definitely use you again and would highly recommend you. Such a refreshing change to have such an organised great value service. Many thanks".
"Charlie loves his Spotty Otter waterproofs - thanks!".
"Great boots and thanks for the fast delivery".
"Love the colour and style of my jacket. Thanks for the advice in helping me choose".
We continue to be committed to our Prompt Despatch and Fast Delivery promises - in the past year ALL elligible orders received by 4pm were despatched the same day (we did not miss ANY) and just 1 delivery went missing (which we resent).
All UK Mainland orders over £25 are eligible for free 1st Class Delivery. Order less than £25 or non-UK orders are charged as priced on each item.
If you require a delivery option that is not available on the website then please telephone at the time of ordering, where we will be able to offer further options. Once you have placed an order it will be dispatched the same day or the next day depending on the time the order was placed – orders placed by 4pm are guaranteed to be despatched that day (Mon – Fri). Orders placed after 4pm will generally be despatched on the next working day, although some may be despatched the same day depending on circumstances. If you wish to cancel your order after it has been despatched, you will be liable for both delivery and return costs. If you are unavailable when our delivery partner tries to deliver your order, they will usually try to deliver again the next working day or they will drop a card in to offer you a collection from your local Royal Mail collection point. If you should refuse delivery of goods, or are not available to accept the delivery on both delivery attempts, you will be required to cover any extra costs incurred. We are happy to accept special instructions regarding delivery (e.g. to try a neighbour) – please enter in the appropriate box during Checkout or call us. All quoted delivery prices are for most UK Mainland addresses. Northern Ireland, Isle of Man, Scottish Highlands and Orkney Isles, Outer Hebrides and the Shetland Isles may incur additional charges and may also experience delivery delays; morning, Saturday and “next working day” deliveries are optional and will also incur additional charges. When you register you will be asked to set your carriage region, which will determine your delivery price. For some destinations (e.g. Northern Ireland, Isle of Man and other Non-Mainland UK destinations) if we are able to send your parcel through normal UK Royal Mail, then we will refund any extra delivery charges to your card thus treating you as a mainland recipient – this is not always possible so we must initially charge an incremental fee. We ship to the UK and European Countries. For shipment to any other destination please contact us prior to ordering. We are happy to ship to BFPO addresses. This can be done for no extra charge on most items. If an extra charge is required we will contact you within 1 working day of your order placement. Please ensure you enter your BFPO address accurately to BFPO standards to ensure timely delivery.
