"Just to say I received my order in super quick time - the boots are perfect. Would happily deal with your company again. This is a great example of how a company should be run. Thanks. Satisfied Customer".
"Just to thank you for your professionalism and speed - the shipment arrived in Croatia for 4 days! I will recommend you to all my friends. Best regards from Croatia!"
"Just want to say how impressed I was with the fast delivery. The product is excellent, thank you".
"The order arrived yesterday and the trousers are perfect – thank you for your service. Once again using Cozy Mole has been a delightful experience".
"I Would just like to thank everyone at cozymole.co.uk for the speedy delivery of the boots that I ordered and was amazed that they arrived the next day. Contratulations for an impeccable service and will be highly recommending your website to others and indeed will be using you again. My seven year old managed to climb Ben Nevis that weekend to raise money for the charity and his old boots were too small so you helped save the day. Many thanks again, Well Done".
"Order placed at 1507 yesterday. Delivered at 0738 this morning on the South Coast, all present and correct. This is superb service and I thank and congratulate you for your high standards".
"Just wanted to say a huge thanks - never had such speedy and efficient delivery and such a lovely product as well. Thank you very much".
"We spoke on the phone regarding the Traveller S2 carrier and accessories, and we received it on the Friday as promised with no problems. We're now down in Cornwall having a great time, which is made so much easier with the carrier and our Son loves it. I will definitely recommend your site to others as your Customer Service, Delivery, and Prices are excellent. Thank you".
"Swimsuit arrived safely, Thank you very much for the speedy service. Have given you a good review!"
"Just wanted to contact you to say a big THANK-YOU. What excellent service. I ordered a pair of walking shoes for my son on Monday evening and they arrived on Weds morning. Great packaging. The shoes look great and fit well. I will most certainly use CozyMole again. A very satistied customer".
"Just a quick note to say that the Boys waterproof jacket 9-10 yrs, arrived today. It is a perfect fit! I sent the 7-8yr jacket back to you by first class recorded mail yesterday so this should be with you on Monday. Thank you for the exceptional service you have given me; I really appreciate you sending the jacket to me so promptly, especially as the good old English summer seems to have really kicked in!!"
"Wow! Ordered late yesterday afternoon and my son's 'fastskins' arrived at lunchtime today. Will definitely recommend you to friends at the swimming club and check out your site in the future. Thanks for such good service".
"We've just received the foogo sippy cup and it really is the bees knees! At first glance you think its going to be heavy and bulky it is anything but, its light and it has a superb soft rubber spout. Our 16 month old has just launched it across the room and the lid hasn't popped off or the spout leaked – all in all they are terrific and I wouldn't have even known about them had it not been for your wonderful site! No toddler should be without one. BPA issues aside its a smart move by Thermos in design alone, worth every penny! So impressed I've just ordered the Foogo food flask as well".
"Thank you for your extremely quick and efficient service. The boots arrived the very next day and they're great!"
"Hi. The order has arrived safe and well and I'm very happy with it. Thank you".
"I would just like to thank you for a wonderful service. I ordered the boots online at 4.30pm yesterday and they have just been delivered to my home at 11am today. Thank you again for an efficient service".
"Have just received my order. Very impressed with your service. Will tell all my walking friends, of whom I have many, about you. Thank you".
"Thank you for such a speedy service and delivery. Item arrived this morning after ordering yesterday. Couldn't ask for better service".
"Hello, I'm very happy with our deal. Order Thursday and delivery the following Monday morning in Belgium. It's very fast and serious".
"Hello! I have just received my order. It looks nice. Thank you for the really fast delivery!".
"It's been a pleasure ordering from you - and will certainly be in touch in the future".
"The backpack is absolutely super and I'm already loving the freedom of not having to push a buggy round town".
"We received the suit yesterday, it's fantastic, a little big but with room to grow into! Thank you very much indeed for all your help".
"I ordered two pairs of kids boots on Monday at lunchtime. They arrived Tuesday morning! Brilliant! Thanks".
"We received the boots today they are really lovely and we are very impressed with the speedy delivery, Many thanks".
"We've received the child carrier and we're very happy with it especially our little baby girl. We would like to thank you for your excellent service".
"I would like to congratulate you on the staggeringly good service on our order. Ordered on Sunday afternoon, and arrived this morning (Tuesday), before I was out of bed, would be good at any time, but less than 2 weeks to Xmas, this is exceptional. Well done and many thanks".
"Fantastic Service, that is all I can say. Thank you very much indeed, an excellent company providing a brilliant service".
"Thank you for your very impressive service level regarding the exchange of my daughters boots for ones of bigger size. We shall certainly be buying from you again, with confidence!"
"Just wanted to thank you for my delivery of my daughters Columbia ski suit and boots with matching hat set. Very impressed with your service".
"I just wanted to write to say how impressed I am with your service. My boots arrived the next day having been ordered in the afternoon. It was an absolute pleasure to buy from you with no difficulties at any point in the process! Thank-you, and I'll definitely use your website the next time I need outdoor things for my family!"
"I am most impressed with the level of good service I received from your company. The boots I ordered were a real bargain, and receiving them so quickly made it all the better! What impressed me the most was the personal note from yourself, letting me know that my £3.95 p+p had been refunded due to it been sent via normal post! Thank you so much for your honesty and professionalism! [Customer is in Scottish Highlands but goods sent Royal Mail so no surcharge]. I cannot wait to make use of your services in the future. Cozy Mole gets my vote every time!"
"Many, many thanks for your fantastic delivery and great service. The next size jacket arrived thsi morning before 9am and is a good fit".
"Hello Just received my HI-TEC St Moritz today and wanted to say I am really pleased and they fit size wise just like my other HI-TEC walking boots. Thanks".
"Thanks very much, the boots fit fine".
"Please can I tell you how impressed I am with your service. I looked for this item several times and yours was the most competitive. It arrived next day and I am so pleased with it. Your service is fantastic and I will be recommending you and the warm in one suit to all my friends. Thank you once again".
"Just to let you know booties were received this morning as were the suits on Friday. Thanks ever so much for your efforts, its great to be on the receiving end of some great customer service".
"I placed the order late yesterday afternoon and it was with me early this morning - I was amazed. All the items are perfect and I am delighted with them. I would definitely use you again and would highly recommend you. Such a refreshing change to have such an organised great value service. Many thanks".
"Charlie loves his Spotty Otter waterproofs - thanks!".
"Great boots and thanks for the fast delivery".
"Love the colour and style of my jacket. Thanks for the advice in helping me choose".
Why you can feel secure shopping with us
When you shop with us, our secure server encrypts all of your personal information, including name, address and credit card information. We use Protx which are an industry leader in secure internet transactions. Protx are used by thousands of other UK businesses for transaction security.
Industry leading transaction security
All transaction information passed between our website and the Protx Payment System is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and all messages from Protx are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing passed to Protx can be examined, used or modified by any third parties attempting to gain access to sensitive information.
Internationally recognised encryption and data storage
Once on the Protx system, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data they hold is extremely secure and they are regularly audited by the banks and banking authorities to ensure it remains so.
Private network links to banks
Protx has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.
Employee access
No individuals within our company or Protx are able to decrypt transaction information or cardholder data. Their systems only allow access to our most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your card information is secure even from their own employees because the systems never display the full card numbers, even on administration screens.
