General

These Terms and Conditions apply to all transactions between us and yourself. They do not affect your statutory rights. Please read them carefully.

We may change these Terms and Conditions at any time. Any changes will take effect on the date they are posted on our website.

These Terms and Conditions are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these Terms and Conditions

This site and its Terms and Conditions have been designed for use within the UK and under UK legislation.We are happy to consider orders from outside the UK but give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK legislation.

Customer Orders

By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions.

To order goods over the telephone or on our website, you must be at least 18 years of age. If you require delivery to destinations outside of Europe, please contact us by telephone or email sales@cozymole.co.uk for a delivery price – we are not able to process Worldwide orders automatically due to the wide range of delivery prices and requirements, but we will instead give you a price for your destination and goods requirements. All telephone orders will be acknowledged verbally at the time of order, and all orders placed on our website will be acknowledged electronically by e-mail. Please note that verbal and/or electronic acknowledgements do not constitute order confirmation or order acceptance. Your order will be accepted and the creation of a legally binding contract between you and us will take place once the goods have been dispatched or collected. (Alternatively, we may decline all or part of your order for any reason, in which case we will inform you in-person or by telephone or e-mail).

When deciding whether or not to accept your order we may use certain information about you, including any received from credit reference agency checks. This helps to protect you and us against fraudulent transactions.

We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method.

Prices

The total price payable will be stipulated at the time when you place your order whether or not the order has been acknowledged, unless you require delivery outside Europe in which case we will need to quote for delivery (see Customer Orders above). We are entitled to make adjustments to the price to take account of any increase in our suppliers’ prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been acknowledged. We will inform you of the correct price and give you the opportunity to cancel the order. All prices are inclusive of any applicable taxes but exclusive of delivery charges which will be payable as indicated at the time the order is placed.

Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If a product becomes unavailable we may offer you an alternative. All products are automatically removed from the website if they are out of stock, so listed products are in stock, except in exceptional cases. If you require items which are currently out of stock please email or call to enquire about availability.

Although we endeavour to ensure that all pricing information on the website is accurate, occasionally an error may occur and goods may be mispriced. If we discover a pricing error we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.
Prices that are reduced for sales and promotions are only valid for the specified period.

All prices are in Pounds Sterling, and all orders must be paid for in Pounds Sterling.

Order Processing

Your order is sent directly to our secure till for processing. Once we have received your order and payment, our staff will pick, pack and dispatch the item. We will aim to do this the same day for all orders placed by 4pm Mon to Fri excluding public holidays..

Order Tracking

You can track the progress of your order at any time by logging into My Account from the Home page on this website.

Security (PROTX)

We use the industry leading internet payment company Protx to protect your card details and protect us from fraud. The following security systems are used.

Transaction security. All transaction information passed between merchant sites and the Protx VSP Systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to your servers from Protx are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing you pass to the Protx servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.

Encryption and Data Storage. All sensitive data is secured on Protx using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign’s Global Root certificate, making them all but impossible to extract. The data we hold is extremely secure and we are regularly audited by the banks and banking authorities to ensure it remains so.

Links to banks. Protx has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.

Employee access. No individuals within CozyMole or Protx are able to decrypt transaction information or cardholder data. Our systems only allow access to our most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your transaction information and customer card information is secure even from our own employees because our systems never display the full card numbers, even on administration screens.

Delivery

We continue to be committed to our Prompt Despatch and Fast Delivery promises - in the past year ALL elligible orders received by 4pm were despatched the same day (we did not miss ANY) and just 1 delivery went missing (which we resent).

All UK Mainland orders over £25 are eligible for free 1st Class Delivery. Order less than £25 or non-UK orders are charged as priced on each item.

If you require a delivery option that is not available on the website then please telephone at the time of ordering, where we will be able to offer further options. Once you have placed an order it will be dispatched the same day or the next day depending on the time the order was placed – orders placed by 4pm are guaranteed to be despatched that day (Mon – Fri). Orders placed after 4pm will generally be despatched on the next working day, although some may be despatched the same day depending on circumstances. If you wish to cancel your order after it has been despatched, you will be liable for both delivery and return costs.

If you are unavailable when our delivery partner tries to deliver your order, they will usually try to deliver again the next working day or they will drop a card in to offer you a collection from your local Royal Mail collection point. If you should refuse delivery of goods, or are not available to accept the delivery on both delivery attempts, you will be required to cover any extra costs incurred. We are happy to accept special instructions regarding delivery (e.g. to try a neighbour) – please enter in the appropriate box during Checkout or call us.

All quoted delivery prices are for most UK Mainland addresses. Northern Ireland, Isle of Man, Scottish Highlands and Orkney Isles, Outer Hebrides and the Shetland Isles may incur additional charges and may also experience delivery delays; morning, Saturday and “next working day” deliveries are optional and will also incur additional charges. When you register you will be asked to set your carriage region, which will determine your delivery price. For some destinations (e.g. Northern Ireland, Isle of Man and other Non-Mainland UK destinations) if we are able to send your parcel through normal UK Royal Mail, then we will refund any extra delivery charges to your card thus treating you as a mainland recipient – this is not always possible so we must initially charge an incremental fee.

We ship to the UK and European Countries. For shipment to any other destination please contact us prior to ordering.

We are happy to ship to BFPO addresses. This can be done for no extra charge on most items. If an extra charge is required we will contact you within 1 working day of your order placement. Please ensure you enter your BFPO address accurately to BFPO standards to ensure timely delivery.

VAT exempt customers

If you are taking delivery in a non-EC destination and would like us to supply the goods to you ex-VAT we can do this but you must either place your order by phone, or email us your name and address so we can create an ex-VAT account for you – we will then advise you to log into this account and order through the website as normal.

Availability

All information provided on the products on this website is intended as a guide only. Dimensions and weights are only approximate, as are colours. If you can’t see the colour or size you would like please call to check availability.

On occasion goods are subject to availability and delay in delivery of goods is sometimes outside our control. As such, delivery cannot be guaranteed and any dates we specify for the delivery of the goods reflect our targets only. We shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods.

Returns

Returns Policy
We hope you will be delighted with all of your purchases from CozyMole however, if for any reason you wish to return an item please refer to our returns policy below :-

Under The Consumer Protection (Distance Selling) Regulations 2000 you have the right to cancel your order up to 7 working days from the day after you received the goods. If for any reason you are dissatisfied with your purchase, you can cancel your order either by returning the goods to us or by notifying us by email of you intention to do so. CozyMole allows customers a longer period than the legal minimum by extending this period to 14 calender days to allow customers more time to make their decision. Goods must be returned to us in all their original packaging, unused and in a resaleable condition. A full refund of the product cost will be given. Return postage costs cannot be reimbursed. Any delivery costs charged by ourselves cannot be reimbursed.

To return an item please send it with your receipt (or a copy of the receipt), using the returns form enclosed with your order to state your reason for return and whether you require an exchange or refund. We do not charge any re-delivery costs for exchanges, even if your original order attracted a delivery charge (Mainland UK only; other orders may attract a charge - please contact us about your exchange). Returned goods must be sent in the original product packaging, in as received condition. When you receive your goods we would request that you open the packaging carefully, in case you need to return your goods.
Please package the item securely and return to the addresss below :-

CozyMole Returns
PO Box 162
Thirsk
North Yorkshire
YO7 9AB
Telephone: 01845 587950

We recommend that you use 1st Class Recorded Delivery to provide you with proof of delivery.
It is your responsibility to take reasonable care of the goods and to ensure that they are returned to us in an undamaged condition.

If goods are damaged or faulty when you receive them please contact us at returns@cozymole.co.uk so that we can advise on the return and replacement of the item. Items should be returned in their original packaging and complete with a valid receipt to allow us to deal with your return. Once we have verified the fault, we will issue a replacement or refund. We fully examine returned items and liaise with the manufacturers and if a returned item is found to be not faulty we will return the item to you. In this instance you will be liable for the return postage charge.

If you wish to return any goods because of faults which occur outside the initial 14 day period, then please ensure you provide a vaild receipt.

Privacy Policy

CozyMole is committed to protecting your privacy. We will only use information given at the time of ordering or when making an enquiry by whatever means is collected lawfully and in accordance with the Data Protection Act 1998.
We do not pass your personal information on to third parties.
All transactions that you initiate with CozyMole on this web site are confidential. Your name will not be added to any third party mailing lists.

The Data Protection Act

Under the terms of the Data Protection Act 1998, we have a duty to protect any information we collect from you. It will not be disclosed to any other organisation unless you give explicit permission, or there is a legal obligation to do so. We collect information about you for two main reasons:
1. To process your online order;
2. To provide you with the most efficient possible service.
The information collected will be used to personally keep in touch and let you know of any offers, sales or promotions that CozyMole are carrying out (if you have selected to receive these emails/newsletters).

Right to request information

You have a right to request a copy of any personal data held by CozyMole at any time, in order to check its accuracy. If you wish to do this, please write (explaining that your interest is in personal data maintained by CozyMole) to:
CozyMole
PO Box 162
Thirsk
North Yorkshire
YO7 9AB

Offers and Vouchers

CozyMole gift vouchers are redeemable against any merchandise listed on the website www.cozymole.co.uk. To use a gift voucher to pay or partially pay for an order, enter the voucher code during the checkout process. Only one voucher may be redeemed against each product, however we will combine postage on orders for multiple products with multiple vouchers made on the same day (either telephone us for this or we will refund the postage following the transaction(s)). Gift vouchers are non-transferable and cannot be exchanged for cash. No exchange or credit will be given on any unused portion of a voucher. Goods purchased or partly purchased with a voucher which are subsequently returned and accepted by CozyMole will be credited using an equivalent voucher. Cozymole reserves the right to refuse to accept a voucher which it deems to have been duplicated or otherwise obtained by fraudulent means. Gift vouchers will expire on the date given on the voucher, after which they will be treated as void and are non-returnable and non-refundable.

Changes to this policy

This privacy policy will change from time to time as we develop the range of services on the website. When this privacy policy changes, we will place an updated version on this page. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties. You should always check the privacy policy before using this site, even if you have visited it in the past. This ensures that you will be aware of any changes. Changes to our privacy policy do not affect information we already hold about you. This statement was last updated on 04/08/08.

Law

These Terms and Conditions of Sale shall be governed by the laws of England and you agree to submit to the non-exclusive jurisdiction of the English courts. We are required by law to inform you that sales can be concluded in English only and that no public filing requirements apply.

Other

All correspondence must be in English.