Click HERE to see the latest delivery update for any delivery restrictions or delays.
We continue to be committed to our Prompt Despatch and Fast Delivery promises - we will strive to ensure we meet these promises for your much appreciated orders, but we hope that you might understand that in exceptional circumstances this may not always be possible. We currently acheive in excess of 99% despatch-on-time success.
We have FREE Tracked delivery for UK orders over £75.
We also have guaranteed Next Day delivery available for most UK address (Highlands and Islands, etc, may take longer). Just enter your postcode into the Delivery Estimator in the Basket screen to see the available delivery options for your address.
If you require your delivery by a certain date, then please consider our express options which are very reasonably priced (less than some of our competitors charge for standard delivery).
If the service used for your order has additional tracking or parcel information available then this will be detailed either in our Despatch Notification email, or in a seperate email/SMS.
If you require a delivery option that is not available on the website then please telephone at the time of ordering, where we may be able to offer further options. Once you have placed an order it will be dispatched the same day or the next day depending on the time the order was placed – orders placed by 2.00pm are guaranteed to be despatched that day (Mon – Fri). Orders placed after 2.00pm will generally be despatched on the next working day, although some may be despatched the same day depending on circumstances.
If you are unavailable when our delivery partner tries to deliver your order, they will usually try to deliver again the next working day or they will drop a card in to offer alternative delivery options. If you should refuse delivery of goods, or are not available to accept the delivery on all delivery attempts, you will be required to cover any extra costs incurred. We are happy to accept special instructions regarding delivery (e.g. to try a neighbour) – please enter in the appropriate box during Checkout or call us.