Click HERE to see the latest delivery update for any delivery restrictions or delays.
We continue to be committed to our Prompt Despatch and Fast Delivery promises - we will strive to ensure we meet these promises for your much appreciated orders, but we hope that you might understand that in exceptional circumstances this may not always be possible. We currently acheive in excess of 99% despatch-on-time success.
UK Delivery
All UK orders over £25 (except for large/heavy items) are eligible for free Royal Mail 24 (1st Class post) delivery. Orders less than £25 are charged at just £1.95. We may at times temporarily substitute an alternative service if prevailing trading conditions require us to do so.
We have FREE Tracked delivery for UK orders over £50.
We also have guaranteed Next Day delivery available for most UK address (Highlands and Islands, etc, may take longer). Just enter your postcode into the Delivery Estimator in the Basket screen to see the available delivery options for your address.
If you require your delivery by a certain date, then please consider our express options which are very reasonably priced (less than some of our competitors charge for standard delivery).
If the service used for your order has additional tracking or parcel information available then this will be detailed either in our Despatch Notification email, or in a seperate email/SMS.
International Delivery
We ship to most International destinations, althout some large/heavy items may not be available for all countries. We use International Airmail for most items, and a courier for large/heavy items or for express services. Enter your country in the Delivery Estimator in the Basket screen to see the available delivery options for your address.
If the service used for your order has additional tracking or parcel information available then this will be detailed either in our Despatch Confirmation email, or in a seperate email.
For our detailed guide on delivery services and durations for your address please click here (requires Adobe Reader).
If you require a delivery option that is not available on the website then please telephone at the time of ordering, where we may be able to offer further options. Once you have placed an order it will be dispatched the same day or the next day depending on the time the order was placed – orders placed by 2.00pm are guaranteed to be despatched that day (Mon – Fri). Orders placed after 2.00pm will generally be despatched on the next working day, although some may be despatched the same day depending on circumstances.
If you are unavailable when our delivery partner tries to deliver your order, they will usually try to deliver again the next working day or they will drop a card in to offer alternative delivery options. If you should refuse delivery of goods, or are not available to accept the delivery on all delivery attempts, you will be required to cover any extra costs incurred. We are happy to accept special instructions regarding delivery (e.g. to try a neighbour) – please enter in the appropriate box during Checkout or call us.
In general, we ship to all UK, Europe and worldwide destinations, although we may not be able to automate all order and destination combinations through our website checkout, so please call or email if you are having problems or would like other shipping options.
We are happy to ship to BFPO addresses. This can be done for no extra charge on most items. If an extra charge is required we will contact you within 1 working day of your order placement. Please ensure you enter your BFPO address accurately to BFPO standards to ensure timely delivery.
Mail Forwarders
If you plan to have your order delivered to a UK mail forwarding company, for onward delivery to yourself, please ensure you provide your own name and address as the billing address, and use the mail forwarder's address in our 'Delivery Address' section. We may have to request proof of identity for new customers using mail forwarders.
