We hope you will be delighted with all of your purchases from CozyMole however, if for any reason you wish to return an item please refer to our returns policy below :-
EXTENDED CHRISTMAS RETURNS
All orders placed from 2nd November 2019 until 2pm Monday 23rd December 2019 (our pre-Christmas despatch cut-off) are eligible for our extended Christmas Returns policy. Items purchased during this period can be returned to us for refund or exchange up until 8th January, or according to our standard Returns Policy below, whichever is the later.
Under The Consumer Contracts Regulations 2014 you have the right to cancel your order up to 14 days from the day you received the goods. If for any reason you are dissatisfied with your purchase, you can cancel your order either by returning the goods to us or by notifying us by email of your intention to do so within the 14 day period (if you choose to inform us of your intention to cancel the order by email, you then have a further 14 days during which we must receive your return). Goods must be returned to us in all their original product packaging, unused and in a resaleable condition. A full refund of the product cost will be given, plus any basic delivery charge which was paid to us at the time of ordering. 'Premium' delivery charges over and above the basic service cannot be refunded (the basic rate which would have applied to the order will be refunded). In the event that you are returning part of an order for a refund, rather than cancelling the whole order, no refund can be made for our outbound delivery cost. The cost of returning the order to us is the responsibility of the purchaser.
Returned goods must be sent in the original product packaging, in as received condition. When you receive your goods we would request that you open the packaging carefully, in case you need to return your goods. Goods returned with product packaging that has not been treated with reasonable care may not be refundable - 'product packaging' includes the packaging which is specific to the product - i.e. boxes and other packaging which carry branding/product codes/images/stickers/etc which are specific to the product and are not generic packaging.
We recommend that you use 1st Class or 2nd Class Royal Mail post, and consider Recorded Delivery and/or Special Delivery for higher value returns to provide you with proof of delivery and adequate insurance cover. We suggest you consult www.royalmail.com and use their postage price finder in order to determine the best value way to return your item. Note that package dimensions, especially thickness, can influence the postage cost very significantly.