Delivery

We continue to be committed to our Prompt Despatch and Fast Delivery promises - in the past year ALL elligible orders received by 4pm were despatched the same day (we did not miss ANY) and just 1 delivery went missing (which we resent).

All UK Mainland orders over £25 are eligible for free 1st Class Delivery. Order less than £25 or non-UK orders are charged as priced on each item. We may at time temporarily substitute an alternative service if prevailing trading conditions require us to do so.

For our detailed guide on delivery services and durations for your address please click here (requires Adobe Reader).

If you require a delivery option that is not available on the website then please telephone at the time of ordering, where we will be able to offer further options. Once you have placed an order it will be dispatched the same day or the next day depending on the time the order was placed – orders placed by 4pm are guaranteed to be despatched that day (Mon – Fri). Orders placed after 4pm will generally be despatched on the next working day, although some may be despatched the same day depending on circumstances. If you wish to cancel your order after it has been despatched, you will be liable for both delivery and return costs.

If you are unavailable when our delivery partner tries to deliver your order, they will usually try to deliver again the next working day or they will drop a card in to offer you a collection from your local Royal Mail collection point. If you should refuse delivery of goods, or are not available to accept the delivery on both delivery attempts, you will be required to cover any extra costs incurred. We are happy to accept special instructions regarding delivery (e.g. to try a neighbour) – please enter in the appropriate box during Checkout or call us.

In general, we ship to all UK, Europe and worldwide destinations, although we may not be able to automate all order and destination combinations through our website checkout, so please call or email if you are having problems or would like other shipping options.

We are happy to ship to BFPO addresses. This can be done for no extra charge on most items. If an extra charge is required we will contact you within 1 working day of your order placement. Please ensure you enter your BFPO address accurately to BFPO standards to ensure timely delivery.