| Returns PolicyWe hope you will be delighted with all of your purchases from CozyMole however, if for any reason you wish to return an item please refer to our returns policy below :-
Under The Consumer Protection (Distance Selling) Regulations 2000 you have the right to cancel your order up to 7 working days from the day after you received the goods. If for any reason you are dissatisfied with your purchase, you can cancel your order either by returning the goods to us or by notifying us by email of you intention to do so. CozyMole allows customers a longer period than the legal minimum by extending this period to 14 calender days to allow customers more time to make their decision. Goods must be returned to us in all their original packaging, unused and in a resaleable condition. A full refund of the product cost will be given. Return postage costs cannot be reimbursed. Any delivery costs charged by ourselves cannot be reimbursed.
To return an item please send it with your receipt (or a copy of the receipt), using the returns form enclosed with your order to state your reason for return and whether you require an exchange or refund. We do not charge any re-delivery costs for exchanges, even if your original order attracted a delivery charge (Mainland UK only; other orders may attract a charge - please contact us about your exchange). Returned goods must be sent in the original product packaging, in as received condition. When you receive your goods we would request that you open the packaging carefully, in case you need to return your goods.
Please package the item securely and return to the addresss below :-
CozyMole Returns
PO Box 162
Thirsk
North Yorkshire
YO7 9AB
Telephone: 01845 587950
We recommend that you use 1st Class Recorded Delivery to provide you with proof of delivery.
It is your responsibility to take reasonable care of the goods and to ensure that they are returned to us in an undamaged condition.
If goods are damaged or faulty when you receive them please contact us at returns@cozymole.co.uk so that we can advise on the return and replacement of the item. Items should be returned in their original packaging and complete with a valid receipt to allow us to deal with your return. Once we have verified the fault, we will issue a replacement or refund. We fully examine returned items and liaise with the manufacturers and if a returned item is found to be not faulty we will return the item to you. In this instance you will be liable for the return postage charge.
If you wish to return any goods because of faults which occur outside the initial 14 day period, then please ensure you provide a vaild receipt.
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