Privacy and Security

Privacy

CozyMole is committed to protecting your privacy. We will only use information given at the time of ordering or when making an enquiry by whatever means is collected lawfully and in accordance with the Data Protection Act 1998.
We do not pass your personal information on to third parties.
All transactions that you initiate with CozyMole on this web site are confidential. Your name will not be added to any third party mailing lists.

The Data Protection Act
Under the terms of the Data Protection Act 1998, we have a duty to protect any information we collect from you. It will not be disclosed to any other organisation unless you give explicit permission, or there is a legal obligation to do so. We collect information about you for two main reasons:
1. To process your online order;
2. To provide you with the most efficient possible service.
The information collected will be used to personally keep in touch and let you know of any offers, sales or promotions that CozyMole are carrying out (if you have selected to receive these emails/newsletters).

Right to request information
You have a right to request a copy of any personal data held by CozyMole at any time, in order to check its accuracy. If you wish to do this, please write (explaining that your interest is in personal data maintained by CozyMole) to:
CozyMole
PO Box 162
Thirsk
North Yorkshire
YO7 9AB


Payment Security

We use the industry leading internet payment company SagePay (formerly Protx) to protect your card details and protect us from fraud. The following security systems are used.

Transaction security. All transaction information passed between merchant sites and the SagePay VSP Systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to your servers from SagePay are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing you pass to the SagePay servers can be examined, used or modified by any third parties attempting to gain access to sensitive information. Your card data is never available or visible to any employee of CozyMole or SagePay - this information is handled entirely by computers which do not make the details visible to their users. 

Encryption and Data Storage. All sensitive data is secured on SagePay using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign’s Global Root certificate, making them all but impossible to extract. The data held is extremely secure and we are regularly audited by the banks and banking authorities to ensure it remains so.

Links to banks. SagePay has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.

Employee access. No individuals within CozyMole or SagePay are able to decrypt transaction information or cardholder data. SagePay systems only allow access to our most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your transaction information and customer card information is secure even from our own employees because our systems never display the full card numbers, even on administration screens.